Glow Labs’ loyalty rewards program is designed specifically to engage and delight the most loyal members of a community. So, in order to provide an even smoother experience for community members, we’ve redesigned the claiming iframe. Below is a quick peak at the new Community Portal.

We’re moving away from en embeddable iframe – the Community Portal will live on a branded URL hosted on a Glow Labs webpage. So why the change? The Community Portal provides the following:
- Better access to community behavior insights to understand how community members are engaging with the campaign.
- Faster time to launch, removing the need for a new webpage to host the claiming iframe.
- Direct access to the Glow Labs support team for community members who run into snags while claiming.
- Opportunity to build out the Community Portal with other request in the future.
We constantly strive for a frictionless customer experience so you can build an engaged, enthusiastic and happy community. Ready to check it out for yourself?
Already a Glow Labs user? Read our FAQs below.
How do I share this with my community?
You will receive a custom link that you can direct any visitor to in order to claim their rewards. Where you place this link is entirely up to you. We recommend placing it in areas that your community members frequent such as the nav bar on your website, Twitter bios, Discord announcements or LinkTree.
Can I change anything on the claim page?
There are no customization options right now. If there is an error with your project name, we will adjust it.
What’s different between the iframe and the Community Portal?
The iframe was a piece of code that needed to be embedded into a website; we have upgraded that to a custom claim page. This way you can get a loyalty rewards program up and running with no code.
The claim page includes a custom URL with your project name that your community can use to claim rewards.
Where can I find this link?
Within the product, you can find the new URL in the same place you had you iframe link – in the manage page.